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    How Ideagen helped Quaker Houghton
    streamline systems to connect
    workers across the globe
    View the Case Study

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        "DevonWay customer service is outstanding.  The project teams always provide quick responses."

        Claudette L., HU Section Head
        Canadian Nuclear Laboratories

            Case Study: Takeda

            At Takeda, DevonWay software
            contributes to 20% improvement
            in Batch Right the First Time.
            View the Case Study

              Support

              Available when you need us 24x7

              100% implementation success

              We're proud that 100% of our implementation projects have gone into production since our company's founding in 2005.

              To ensure your ongoing success, we offer annual support plans and continuous improvement services.

               

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              implementation-success

               

              Annual support plans

              We're available 24/7/365 to help whenever you need us. Your annual maintenance and subscription fees automatically cover unlimited incidents to all your DevonWay software, and we offer support plans to cover non-incident requests and enhancements.

              We offer four levels of support to match your budget and needs:

              • Silver-level support - Included at no cost for all customers are: Issues/Request Management, Web/Email Support, Remote Troubleshooting, Monthly Summary Report, One Support Request per Month for Enhancements, and more.
              • Gold-level support adds Business Hours Phone Support (M - F, 6am - 6pm PT), Off-Hours Phone Support, 36 Included Support Requests per Year for Enhancements, faster initial response times, and more.
              • Platinum-level support adds Top Priority incident management, 72 Included Support Requests per Year for Enhancements, and more.
              • Diamond-level support adds a Dedicated Named Support Resource and more. 
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              Continuous improvement services

              Market pressures, regulations, and competitive landscapes are constantly changing, so your software requirements from yesterday may not meet your needs tomorrow. For changes that go beyond what you can accomplish with your support plan, you can allocate a Continuous Improvement budget that you draw from as needed for work that you request and approve.

               

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              Request a free demo