Like all responsible companies during these chaotic times, we’re closely monitoring the COVID-19 crisis and have put in place measures to minimize its impact on our employees, families, and customers. At this point, we have every confidence that the pandemic will not result in any DevonWay service interruptions, for the following reasons:
1. We have frozen all non-essential travel and given employees the option to work from home if they choose; or, if they have exhibited any sign of illness or possibly been exposed to the Coronavirus, they are required to self-quarantine for at least two weeks
2. As a software company that already had a robust work-from-home policy, all employees are already set up to work productively from home, so there should be no lapse in support or project work
3. As part of our normal business continuity plan, we have backups for all key positions if employees do fall ill (thankfully, we have had no illnesses to date)
4. As a global company with five physical offices and many virtual offices, we don’t run the risk of all employees being caught in a particular pandemic epicenter
Regarding our user group scheduled for May 12-14 in Boston: since that date is a full two months away, at this point we are proceeding to host it as planned. If the situation changes, for example if more stringent travel restrictions are put in place, we will re-evaluate and let our customers know immediately after making any decisions. If you are planning on attending, we recommend you postpone buying tickets for a few weeks, buy a refundable ticket, or take advantage of Coronavirus-related flexible booking offers from airlines like United. [update 03/18/2020] following guidance from the CDC and Massachusetts state authorities, we regret to announce that we must cancel this event. Our desire is to have an in-person conference in the future when conditions improve, but we may consider hosting a virtual conference if current conditions continue indefinitely. Thank you to everyone who expressed interest, and we hope to see you in person sometime in the coming months.
Our thoughts and prayers go out to everyone who has already been affected by this terrible situation. If you need anything or have questions, please don’t hesitate to contact us.
