Thank you for attending the first session of the Continuous Improvement Webinar Series on April 23, 2015. The webinar featured Tim Rausch, Senior Vice President and Chief Nuclear Officer at PPL Susquehanna and Board Chairman of the Utilities Service Alliance (USA). The topic was “Improving Performance through Clarity, Alignment, and Standardization” where Tim discussed the updates to the USA Governance, Oversight, Support and Perform (GOSP) model as a case study.
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