For workers at Quaker Houghton, many important processes and assessments weren’t as modernized as the company itself. In this case study, “How Quaker Houghton eliminated manual and paper processes to digitize and formalize the way they work around the globe,” see how the global leader in chemical manufacturing partnered with Ideagen (formerly DevonWay) to implement new solutions – and how its now streamlining the company’s EHS, QMS and ESG functions across multiple languages, in one software platform.

What you’ll find in “Eliminate Manual & Paper Processes” case study

Challenges

Before implementing the Ideagen platform, Quaker Houghton relied on manual and paper-based processes for operations across the globe. For example, Last-Minute Risk Assessments (LMRA) and job task risk assessments required workers to complete forms by hand. Customer and supplier complaints were handled without a standardized system, making it difficult to track and manage responses. For a company leading the way in its industry, the need for a more integrated, digital approach was clear.

Solutions

By adopting Ideagen, Quaker Houghton replaced outdated methods with easy-to-use digital solutions that were standardized for workers around the world. A few of these Ideagen solutions and updates included:

• Quaker Houghton workers can now perform job task risk assessments and LMRAs in a streamlined (and paperless) process.
• Employees have more access to real-time information thanks to the single-sign-on system. They’re also now able to easily request additional guidance when needed.
• The Customer and Supplier Complaints systems have transformed the feedback process, enabling a centralized management system that tracks issues.

Impact on Operations

Ideagen’s system has allowed Quaker Hoguhton to eliminate its manual and paper processes and replace them with digital solutions, which has led to notable improvements in safety, efficiency and sustainability. This transition has not only reduced the environmental impact by cutting down on paper usage but also enhanced data visibility and accessibility across multiple global locations. Supervisors now receive real-time updates, ensuring timely interventions and improved decision-making when it comes to workers’ safety.

With 44 active or in-progress Job Task Risk Assessments, over 1,100 customer complaints managed through the system, and 105 supplier complaints addressed, the impact of Ideagen’s solutions has significantly improved workflows, safety and sustainability – positioning the company for continued success.

Download the case study to learn more

The partnership between Quaker Houghton and Ideagen is an example of how digitizing processes can transform global operations. Take a deeper dive and see how the global leader used Ideagen to move from manual processes and piecemealed systems into completely digital and formalized ways of working by downloading the free case study. 

Ready to see what Ideagen DevonWay can do for you? If you’re interested in finding solutions to meet your EHS, QMS and ESG goals, we would be happy to discuss options for your organization. Request a demo today to learn more.